Deluxe wood for E-Motion 3D

Currently, we offer shipping only to Germany and to some countries in the EU. For international shipping, please contact us. We will arrange international freight or postal shipping for you.

Germany:

Free shipping

Delivery to the EU:

Available shipping countries: Austria, Netherlands, France, Poland, Czech Republic, Belgium, Denmark, Italy, Slovenia

Package – 30 €
Freight – 70 €

 

Netherlands: Free shipping

 

Switzerland:

Orders only via My Shopping: → This way

Freight shipping

Some of our fireplaces are shipped by freight carrier and delivery is made to your home, curbside. This means the freight drivers are not obliged to carry the fireplaces into the house. If you would like that, contact us and we will find a solution for you.

After placing the order, our freight forwarder will contact you by phone or by e-mail to arrange a delivery appointment. We therefore require your telephone number and e-mail address when ordering. Please check upon receipt of the goods whether there is any transport damage to the packaging. If you notice this, please note it on your receipt/ signature on the delivery documents.

Parcel shipping

Our items are shipped via GLS, DHL, or a freight carrier. During the second step of the checkout process you will see the shipping method for your item. After shipment you will receive tracking information that allows you to track the status of your delivery.

Assembly

Because no chimney is required to use an electric or ethanol fireplace, you can place your fireplace wherever you want. As a rule, fireplaces are made from lightweight materials, so you can easily move and position the fireplace.

The weight information for the fireplaces can be found in the product descriptions under "Additional information". When purchasing a heavy natural stone or slate fireplace, it is advisable to use a hand truck. Fireplaces are usually pre-assembled, but in some cases burners and the fireplace insert are delivered in separate packages and still need to be assembled. Assembly is straightforward and you will always find assembly instructions included with your delivery.

Apartment service

If you would like an in-home delivery, we can book a two-person service for an additional fee. The in-home service includes carrying the goods to the place of installation, unpacking the goods, and taking away the shipping packaging.