Delivery times are typically 3-5 business days. You can find the individual delivery time on each product page. Delivery times may vary for custom-made products or products with special requirements. You can find more information here .

You can pay in advance, via PayPal, PayPal installment plan, purchase on account, instant bank transfer, credit card, and direct debit. Further details can be found here .

Glow Fire currently only offers deliveries within Germany and Austria. International deliveries are currently not available through the shop.
However, you are welcome to contact us directly; we will always find an individual solution, even for international shipping.

You can check the status of your order here at any time. To do so, you'll need the order email address and the order number, which you'll find in your order confirmation.

Click here to track your shipment

Glow Fire offers a 2-year warranty on all fireplaces. Additionally, you have a 30-day return policy if the fireplace doesn't meet your expectations.

Yes, Glow Fire electric/water vapor fireplaces are safe for homes with children and pets. They operate without a real fire, meaning there's no open flame or fire hazard. Surfaces stay cool, and there's no smoke or soot.

The ethanol fireplaces are also certified and tested, but safety aspects must be observed. You can find out more on the respective product pages.

The water vapor fireplaces use state-of-the-art technology to create realistic flame illusions. Ultrasound transforms water into a fine mist, which is illuminated by LED lights, creating a deceptively realistic flame.

The fireplaces are low-maintenance. Regular cleaning of the water tank is recommended to prevent limescale buildup and refilling the water for operation every 10 hours. The LED lights and ultrasonic systems are durable and require no regular maintenance.

Operating costs are low. They depend on water consumption and the energy consumption of the LED technology. Operating a water vapor fireplace costs only a few cents per hour, making it a cost-effective option.

The fireplaces are mobile and require only a power connection. They can be flexibly placed in any room without the need for permanent installation.

One liter of water is sufficient for about 10 hours of operation. Therefore, the water tank should be refilled approximately once a day, depending on usage.

Glow Fire fireplaces are available in both styles. There are models that are purely decorative and don't generate heat, as well as fireplaces with an integrated heating function that provide additional warmth when needed. This allows you to find the right solution for your needs and the space you choose.

Yes, the fireplaces are environmentally friendly and energy-efficient. They operate with water and modern LED technology, making them a sustainable alternative to traditional fireplaces.