Shipping policy
Currently, we only ship to Germany and to some countries in the EU. For international shipping, please contact us. We will arrange international freight or postal shipping for you.
Germany:
Free shipping
Current shipping countries: Austria, Netherlands, France, Poland, Czech Republic, Belgium, Denmark, Italy, Slovenia
Package – 30 €
Freight shipping – 70 €
Switzerland:
Orders only through My Shopping: → This way
Freight shipping
Some of our fireplaces are shipped by freight carrier and delivery is made to your home, curbside (free of charge). This means that the carrier drivers are not obliged to carry the fireplaces into your house. If you would like this, please contact us and we will find a solution for you.
After placing your order, our carrier will contact you by phone or email to arrange a delivery appointment. We therefore require your telephone number and email address when placing your order. Please check the goods upon receipt for any transport damage to the packaging. If you discover any, please note it on your receipt/ signature on the delivery documents.
Parcel shipping
Our items are shipped with GLS, DHL, or a freight carrier. In the second step of the checkout process you will see the shipping method for your item. After shipment you will receive tracking information so you can track the status of your delivery.
Assembly
Since an electric or ethanol fireplace does not require a chimney, you can place your fireplace wherever you want. In general, these fireplaces are built from lightweight materials, so you can easily move and position the fireplace.
The weight specifications of the fireplaces can be found in the product descriptions under "Additional information". When purchasing a heavy natural stone or slate fireplace, it is advisable to use a hand truck. The fireplaces are generally pre-assembled, but in some cases burners and fireplace inserts are delivered in separate packages and still need to be assembled. Assembly is easy to carry out and you will always find an assembly manual included in your delivery.
Apartment service
If you would like delivery to your apartment, we can book a two-person service for an additional charge. The apartment service includes carrying the goods to the place of installation, unpacking the goods, and removing the shipping packaging.
Service you can rely on.
